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We strive to offer you the best buying experience online! Click on the topics below for details.

Ordering

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How do I place an order? How do I get my Tax invoice? Can I cancel or change my order once the order is confirmed? >> more

Payment

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What payment methods do you accept? Can I pay with my credit card? Can I pay by money order, or bank check? >> more

Shipping & Delivery

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When will you ship out my order? Which couriers do you use? Where can I track my order? >> more

My Account

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How do I create an account with Clatterans? How do I update my account information? What should I do if I have forgotten my login? >> more

Products

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How do I get answers to specific product questions? What should I do if I found the item received is not exactly what was described when I placed the order? Why are your prices so low? >> more

Warranty & Returns

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Customer Order Error How do I make a warranty claim? I have received my item but the packaging was damaged during transit, can I change the item? >> more

Newsletter

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Do you have a newsletter that I can subscribe to? How do I unsubscribe from your newsletter? >> more

Clatterans Points & Coupon

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How do I use the Clatterans coupon codes? Can I use more than one Clatterans coupon code in the same transaction? Where can I obtain the Clatterans coupon codes? >> more

Pre-Orders

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What is estimated shipping date? How are pre-orders shipped? Are pre-order changes possible? >> more