If a wrong model is ordered, product exchanges are accepted. However, the return shipping fee will be at buyer's cost.

Please contact our support at info@clatterans.com. Please give us a detailed description of the issue as well as a photograph of the faulty product. We normally respond within 48 hours.
Do not return the product until we have finished the process.

Package damage during transit does not fall under our conditions or warranties unless the package damage affects the enclosed product. Conditions and warranties apply only to the product.

Please follow the procedures for making a warranty claim and returning a product.