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How do I get answers to specific product questions?
We are given all the technical specifications by our suppliers and we endeavor to list as much information as possible to help you make your purchase decision. Although our in-house teams are keen followers of water filters and water treatment, we may not always have the expertise to answer very detailed and technical questions we get asked by our customers. If we do have the information you required, we will respond as soon as possible. Otherwise, we would take a period of time to come up with a feasible answer to you.
What should I do if I found the item received is not exactly what was described when I placed the order?
We apologise for the incorrect product description provided when you made your purchase, please contact us with your Order ID number. We will resolve this mistake as soon as possible.
Why are your prices so low?
Clatterans is able to offer substantially lower prices than other brands and retail outlets because: We source our products directly from the manufacturers; We purchase large shipments to gain a better price; We do not rely on or involve any intermediaries; We operate solely online, eliminating retail costs. This allows us to give the best possible price to our amazing customers.
Can I physically see an item before I purchase it?
Unfortunately, as Clatterans strives to provide its customers with the lowest prices possible, we are essentially an online store and do not have the capabilities to display products. All of our products are pre-packaged from our suppliers straight to our warehouse, ready to be shipped to you! We will continue to provide highly detailed descriptions, photos and information on all of the items we sell and if you can't find what you're looking for there, just contact our customer service team who will happily help you to find the information you're looking for!
Can you reserve an item for me?
Due to stock turnover and nature of business, our products are sold on a first-come, first-served basis. You may place an order for the item you wish to purchase first and make your payment within 2 days.