What happens to my ClatteransPoints if I have the item refunded?
If an item is refunded, the Clatterans Points earned by purchasing this product will be deducted from your points account.
If an item is purchased using Clatterans Points in conjunction with any other kind of payment, we will refund the money and Clatterans Points you have used on that purchase.
An item is $13 + $3(Delivery and Handling Fee) = Total Amount of $16.
You have used 1000 ClatteransPoints (Value = $10) to get $10 discount so total payable amount now is $6. Then you paid $6 to purchase this item.
You have earned 3 ClatteransPoints. (As Delivery and Handling Fee is excluded when calculating the amount of points earned)
To refund this item, you will have 3 ClatteransPoints deducted from your account, but will have $6 refunded plus 1000 ClatteransPoints back to you.
For any other question(s) not listed above, please email our customer service team at email@example.com - our customer service team will be happy to assist you.